AN OVERVIEW OF INDIAN CONTRACT AND CONSUMER LAW

TOPIC: AN OVERVIEW OF INDIAN CONTRACT AND CONSUMER LAW

 

Date: 10th February, 2021.

 

Speaker: Dr. Deva Prasad M, Faculty Member, IIM Kozhikode

Highlights: Dr. Deva Prasad emphasized on e-commerce contracts whereby where there is no written or oral agreement but still the contract is valid. For example, the contract with websites like Amazon and Flipkart. Even simple cab booking with Ola and Uber come under the purview of e-commerce contract. He cited the example of Taj Group of Hotels incident where in 2019 a car was stolen from a valet parking at Taj Delhi and they were sued by the customer. It was held that where the Taj group has provided the services, they are responsible for the custody of the car. He further discussed about misleading advertisements where companies use Tag lines of zero sugar and low-calorie products to increase the sales. When further questioned by students as to how to prove deficiency in services, he gave the ongoing example of call drops in cellular services. Further he clarified in education sector, only coaching classes come under the purview of consumer law.